Nyack Hospital Launches the First and Only ‘Prehospital Communication’ Technology in New York State — Novel Application Facilitates Communication between First Responders and Emergency Medical Teams

Friday, January 12, 2018

Nyack Hospital recently became the first and only Hospital in New York state to use a new HIPAA-compliant prehospital communication technology called Twiage. The technology enables first responders to send live data from the scene of an emergency to Nyack Hospital’s Emergency Department, informing staff of the critical patient and situational information almost immediately through videos, photos, voice memos and text messages, along with clinical triage algorithms.

With real-time information and GPS tracking for incoming ambulances, the Hospital’s Emergency Department is able to prepare for the ambulance’s arrival in advance and accelerate lifesaving emergency care.

A large LCD screen in the Emergency Department displays information for all incoming ambulances, which helps the department’s Cardiac, Stroke and Trauma teams efficiently manage resources, assign beds, and secure operating rooms and imaging suites, while improving patient outcomes and staff workflow.

“The addition of Twiage in our facility has greatly increased our ability to prepare for incoming emergencies,” says Jeffrey Rabrich, DO, Nyack Hospital’s Director of Emergency Medicine. “As one of the busiest emergency departments in the Lower Hudson Valley and the only designated Area Trauma Center in Rockland County, we have been able to reduce door-to-room time by 50 percent.”

Nyack Hospital is the first hospital in New York state to deploy the Twiage system in partnership with local EMS providers, including 14 volunteer ambulance corps and Rockland Paramedic Services.

“Twiage has greatly enhanced the communication interface between our field personnel and the Emergency Department staff,” says Michael Murphy, Chief Operating Officer at Rockland Paramedics. “This greatly benefits the patient by creating a seamless information exchange upon their arrival. It has improved patient care, resulted in less delays for personnel in the ED and improved turnaround time for the EMS units. We also look forward to incorporating Twiage in our future Mobile Integrated Health Care initiative and Tele-medicine projects.”

The Twiage system was funded as part of a larger community paramedicine grant awarded to Nyack Hospital by the Montefiore Hudson Valley Collaborative, a group of providers, community-based organizations and government officials whose goal is to improve the quality of life of Hudson Valley residents.

“South Orangetown Ambulance Corps has fully embraced Nyack Hospital’s new communication system, which has greatly improved our turnaround time,” says Glenn Albin, Assistant Chief of South Orangetown Ambulance Corps. “It better enables our ambulances to return to service more quickly, so we can answer the next emergency call in the county.”

Twiage is being utilized by 25 hospitals and more than 100 EMS agencies in seven states.